End users recognise Lee Spring as a company that represents quality at an International level. With more than six worldwide manufacturing plants Lee Spring is one of the leading global spring companies for both customer service and quality.
“Customers expect a high standard of service and this is particularly important to Lee Spring. We offer a quick, reliable service and exceptional product quality” explains Matthew Thomas, Customer Service Supervisor of Lee Spring UK.
An important element of Lee Spring’s leading customer service is the speedy and efficient despatch. If a customer needs a spring urgently, Lee Spring can despatch any stocked item within 24 hours of receipt of order.
“Our commitment to despatch times helps to improve customer relations” adds Matthew. “It is essential within the Lee Spring operation that the customer service and the warehouse teams are linked up to ensure timely and efficient despatch. This allows customer service agents to track an order and check the progress to provide regular updates to customers if required.
“It is important to give that personal touch to customers because if they value the help and advice we offer, as much as the quality products, we know they will return.”
Live expert advice is another important part of the Lee Spring customer offering. In the UK, for instance, there is a live customer service team of experts who can advise or talk customers through spring selection from the company’s extensive catalogue. This team also processes orders quickly, arranging despatch of stock springs within 24 hours, with standard delivery free of charge.
“Whether selecting from our extensive catalogue range or commissioning a bespoke spring design, Lee Spring provides advice and support to all customers” explains Matthew. “Providing an excellent level of customer service is important to Lee Spring. We work with our customers to help them select the correct spring to meet their application specific requirements.”
Specialist engineering support is also available to discuss custom spring design, working with the customer to design and supply the precise part they are looking for, in the fastest and most economical timescale.
Quality is paramount to Lee Spring’s operation, not just of the finished springs but of the springs materials used to manufacture them. The ISO 9001 Registered Company is heavily committed to delivering high quality springs and fasteners to various industry sectors, designing and producing all springs and fasteners to the highest standards. All Lee Spring components are manufactured using quality materials that meet military, aerospace and/or equivalent British and DIN Standards. Lee Spring’s design and manufacturing tolerances adhere to British and International standards.
Lee Spring’s range of over 19,000 stock springs includes compression, torsion, extension, die, Redux™ Wave and plastic springs. The latest catalogue is available to order or download online.
For more information about Lee Spring’s customer service offering, a video blog (Lee Spring Customer Service) is available to view on the Lee Spring UK YouTube channel, where a series of Lee Spring video blogs is also available. For more information visit www.leespring.co.uk or call 44 (0)118 978 1800.