As part of its programme to improve customer service IST has selected Gold-Vision, a powerful Customer Relationship Management application to underpin all its sales and customer service activities.
“We have been very impressed with the Gold-Vision team”, states IST Managing Director, Adrian May. “Following an initial presentation and demonstration of the Gold-Vision software, it was clear how the system would help manage and continuously improve the way IST interfaces with its wide and varied client base. The Gold-Vision team fully understood our requirements and tailored the software to operate seamlessly with our various, fragmented databases”, he continued. “One of its most impressive features is that the system works from the first day of operation. The Gold-Vision team imported existing IST knowledge databases and contacts so the hurdles and barriers normally associated with installing and using a new system didn’t materialise and the IST team adopted Gold-Vision with only one or two hours of training”, Adrian continued. “We now have the tools needed to nurture the leads and opportunities we receive and this will improve sales efficiency. Our main aim is to improve customer satisfaction by revolutionising customer processes and communications”, he concluded.